Contact MoikkaKasino Support | Canada 2026

We offer three ways to get in touch. The Help Centre and the FAQ are the quickest starting points for everyday topics such as registration steps, bonus rules and payment basics, and you can open them at any hour. If you need a person to look at your account, use the Contact Us page and send us a message, or write to [email protected]. Our team is usually available every day, but we do not promise round-the-clock live chat, so we would rather you know that upfront than wait for a window that never opens.

A complete first message saves everyone a round of back-and-forth. Please tell us your username and the email address registered to your account, then describe what happened in plain words: what you expected, what you saw instead, and roughly when it occurred. Attach screenshots of any error or game screen, and add transaction IDs for deposits or withdrawals where you have them. For bonus questions, mention which offer you opted into and the amount involved. Never send us your password or full card number; we will never ask for either.

We read every message and reply in the order it arrives. Simple questions often get an answer the same day, while cases that need a check with our payments or verification colleagues can take longer, particularly around weekends and busy promotional periods. If you have not heard back after a reasonable wait, reply to your original thread rather than opening a new one, since that keeps your history together. Clear details in your first message are the single best way to shorten the wait.

Before your first withdrawal, we ask every player to complete KYC verification, which is part of our AML policy and helps keep your account and funds secure. You will typically be asked for proof of identity and, sometimes, proof of address. If you are unsure which documents are accepted, or a document was declined, write to us and our team will explain what is needed. We can also help with login trouble, updating personal details, and questions about the loyalty tiers from Bronze through to Diamond.

We support Interac e-Transfer, Visa, Mastercard, MuchBetter, Paysafecard, Instadebit and Bitcoin. The usual minimum is CAD 20 for both deposits and withdrawals, though maximums and weekly or monthly caps depend on the method and your account status. After a pending period and verification, wallet and crypto payouts generally arrive sooner than card payouts, which can take several business days. If something looks stuck, send us the transaction ID, the method used and the amount, and we will trace it.

If you are unhappy with an answer, tell us so. Reply to the same thread, explain what remains unresolved and what outcome you are hoping for, and ask for it to be reviewed by a senior member of our team. We take each complaint seriously and will explain our reasoning clearly. If we cannot settle the matter between us, you may bring it to the Kahnawake Gaming Commission, the regulator that licenses us under licence #00953. We would always prefer to fix things directly, but the option is yours.

Gambling should stay an enjoyable pastime, never a source of stress. If you want deposit limits, a cooling-off break or full self-exclusion, contact us and tell us which you need; we will act on your request and confirm in writing. You must be of legal age to play, and we encourage you to set a budget before you start and stop when it is reached. If gambling is affecting your wellbeing, please also reach out to a local support organisation. Asking for help is always a strong choice.